Small parcels may be delivered via Royal Mail. We also use Parcelforce and other couriers (for oversize packets). Delivery to Mainland UK is typically 2 to 3 working days after dispatch, subject to availability. However, delivery may take up to five working days or more on some items or during busy periods. For dispatches to other parts to the UK may take additional 3-5 days. Please contact us if you require an expedited delivery.
 
We do not deliver to Post Office (P.O.) boxes or BFPO (British Forces Post Office).

Deliveries will be attempted at your chosen address on the following day if the first delivery was unsuccessful (a £8.00 charge may apply). If your delivery was unsuccessful on the second attempt then a card will be left at your address allowing you to contact the delivery service depot and arrange a collection or request another delivery. Requesting a further delivery will cost £8.00 if you do not wish to collect. If you cannot collect your goods within 3 days or have not paid for the re-delivery then any goods will be returned to our warehouse after 10 days. Returned orders will be refunded via the method of payment less a £9.99 charge for the attempted delivery and administration.
 
Force Majeure  - Supply1 shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
 
Returns
Returns can only be accepted once a Returns Reference number has been obtained from customer services on 01753 685926 or email us at sales@supply1.co.uk. If you need to return a product purchased from Supply1 then you have 14 days after delivery to do so.
 
The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us.The goods should also be returned with their original box, packing and accessories.
 
If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 14 days.
 
Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge.

The refunds are going to be processed within 14 days of the customer returning the goods (or providing proof of postage.)
 
Please post returns to the following address:
Supply1
Avenue House
3 David Road
Poyle Industrial Estate
Colnbrook SL3 0TW

All returns to us of goods we have supplied to Businesses must be authorised by us in advance. Handling charges will be applied on any correctly supplied order returned for authorised credit at 20% of the value of the goods returned subject to a minimum total handling charge of £20.00. You will be responsible for the return freight costs. Unauthorised returns will not be accepted by us and will be returned to you at your cost.
 
This returns policy does not affect your legal rights.
 
Cancellation of Orders
You have a period of 14 days after the date of delivery within which you can cancel the contract and get a full refund, including the original postage and packing charges. You are required to pay for the cost of returning the item, unless the item was faulty or incorrect. To withdraw from the order (contract) you must inform us about your decision by statement (a letter sent by post, fax or email). We will reimburse to you all payments received from you , including the cost of delivery (but only the standard delivery cost) without a delay and not later than 14 days from the receiving goods back (or supplying the evidence of having sent back the goods) or your statement of cancelation of the order (if we offer to collect goods). Reimbursement will be carried using the same means of payment as you used in initial transaction, unless agreed otherwise. We will not charge you for this reimbursement.

click here for model withdrawal form